Frequently Asked Questions

Customer service

3 Elgar street, Windhoek

Monday – Friday:9h00 – 18h00
Saturday:9h00 – 15h00
Sunday/Public Holiday:9h00 – 13h00


If item is in stock: 3-5 working days
If item is not in stock: 7-10 working days

Monday – Friday between 8h00 – 15h00


EFT Bank Transfers


Account no: 6224 236 4587
Branch no: 281174
Type: Cheque Account

Unfortunately not. All orders must be placed and paid for before an order can be processed in our warehouse.

No, unfortunately not.

– We only accept official bank generated PDFs.
– Proof of payments and orders will only be released once payment reflects in our bank account.

Warranty and Repairs

Please contact us immediately if you have either:
– not received your goods
– your order has been damaged.

Our packing team has a high standard of quality control. But if any goods have been damage in transit we will happily replace them. Kindly send us a mail with a photo of the damaged goods attached and we will do our best to rectify the situation accordingly.
Please review our refund policy for more information.